Buyer agrees that the terms and conditions presented on this document constitute the final and entire sale and warranty contract between Wagner Appliance Sales Inc. (“WAS”) and the buyer unless expressly amended in writing by an employee of WAS.
Policies and procedures for obtaining a return authorization vary based on the reason for return:
- Defective Products: If your product is defective upon arrival, notify WAS of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature.
- Damaged Products: Product(s) damaged during shipping/delivery are eligible for exchange at no charge to you. If the product is damaged, you have the right to refuse the delivery. You must refuse delivery at the time or delivery, once accepted the item cannot be returned. We will contact you to schedule another delivery.
- The Product Does Not Meet Your Wants, Needs, Fit or Other: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Any product that has been installed or attempted to be installed cannot be returned. Products that do not meet these requirements may not be eligible for return. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product. In the event a return is allowed a 20% restocking fee will be applied for regularly stocked merchandise if delivered and/or picked up by Wagner Appliance, 10% for self-delivery/return. Special order merchandise may be subject to a 30% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.