Is your store open? What are the hours?
Yes, our stores will remain open for business to meet the essential needs of our local communities. Working appliances are essential for storing medication, sanitizing clothing/bedding, and cooking meals while sheltering in place.
Wagner Appliance has designated 8am-9am Monday-Saturday as reserved for at risk persons only (self-determined). Otherwise, we will maintain our normal hours.
Why are your stores open while there is shelter in place?
Appliances are necessary and essential items during normal times, and are especially important with the shelter in place and self-quarantining that is necessary to slow the spread of the Coronavirus (COVID-19) pandemic. We are staying open to ensure our communities have what they need to stay home and protect the public – especially items like refrigeration, cooking appliances, washers, and dryers. Wagner Appliances is classified as an "essential business" according to the guidelines provided by the US Department of Homeland Security Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response.
Are you still delivering orders? Is my order still being delivered?
We will continue delivering appliances as normal to ensure our customers can care for themselves and their families during this difficult time.
What are you doing to keep unhealthy staff away from customers?
We are allowing our associates time off for any health issues, without risking their jobs. No associates who are sick or feeling ill will be allowed to work.
What are your stores doing to safeguard customers & employees from the Coronavirus (COVID-19)?
We are taking every precaution to clean and disinfect our stores throughout the day above and beyond the normal cleaning process, including professional disinfection, as well as ensuring our customers and employees can maintain a safe social distance. We are giving extra cleaning attention to high-traffic areas, as well as high-use objects in our stores such as appliances handles, doors, keyboards, touchscreens, and more. Complimentary hand sanitizer is available for our customers to use while visiting our showrooms.
I need to purchase an appliance, but I do not want to visit the local store, how can I complete a purchase?
Our in-store sales experts allow you to shop and purchase your new appliance from the comfort of your home. You can visit www.WagnerAppliance.com for a complete selection of essential appliance products while speaking with your local sales expert over the phone. If you need help placing a new order online, our online sales team can be contacted via email, by calling 336-784-1984 or via Facebook or Google Messanger.
What are your delivery and installation teams doing to protect customers from the spread of Corona virus (COVID 19)? I am, or my family member is, part of the high-risk population.
Our appliance delivery teams are taking every precautionary step to help minimize the current public health emergency and as such have taken proactive steps such as disinfecting themselves between customer deliveries. They are also maintaining as much distance as possible while in the home, and ask that our customers help maintain that distance.
Do you have freezers in stock?
Manufacturers are in extremely short supply of freezers at this time, and our expected shipments have been cancelled. Please call or web chat with one of our stores or our online sales team to get the latest information on inventory levels.